Shipping & Returns
We ship using Expedited Parcel by Canada Post which means you should get your parcel in 4-7 business days once shipped. If you would like your order sooner, please contact us for Xpress or Priority Post rates.
If your order qualifies for free shipping and one or two books are backordered, we will hold your entire order until we can ship. If the wait is longer than several days, we will be sure to email you and notify you of total wait time. We can make arrangements for split shipping an order for a flat rate shipping charge if necessary.
Occasionally you will purchase something that turns out to be quite different from what you expected. Returns will be accepted on items listed in the catalogue with the exception of Alpha Omega and Bob Jones materials. All damages on items must be reported within 5 days of when you received that item. CDs/DVDs that have been opened are not eligible for returns. Any items that are specially ordered cannot be returned without prior approval. Catalogue items must be returned within 30 days with a copy of the invoice and must be returned in new condition. Be sure to wrap and package the books well. Full credit will be given (shipping and handling excluded) for books arriving in new condition. We reserve the right to apply a 10% restocking fee on larger returns.
How to Order
Orders can be placed by adding products to your shopping cart and checking out. You can also order by phone, fax, email, or regular mail. If you are ordering online, your order will automatically be emailed to us once you check out. You will receive an email confirmation within two working days that your order is being processed. If you have any questions, use the message box that will be submitted with your order with any additional information/instructions.
To request a copy of our catalogue, please contact us.
Heritage Resources tries to keep a good level of inventory and should be able to send out your order quickly after it is received. If you are in a particular hurry, please let us know and we will inform you of any delays.
Payment can be made online with Interac E-transfer, VISA, MasterCard, Debit (if picking up your order) cheque, or money order. Select ‘other’ at payment options for us to call you to arrange payment details if you don’t prefer to do that online.
Yes, we take Purchase Orders! Follow the prompts to checkout your products and chose ‘purchase order’ at payment options. You may then choose the school and insert purchase order number. If you are looking for a school that is not on the list, please contact us as we are more than willing to help with that connection. If you have any questions, use the message box that will be submitted with your order for any additional information/instructions.
Because this is a family operated business, there are times when we need to be away to pick up product or for other reasons. We ask that you call ahead to make sure someone is home to assist you. We are often available during the evening and on Saturdays. We are closed on Sundays.
This privacy notice discloses the privacy practices for Heritage Resources.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Shipping and Handling Charges
Shipping and handling costs in Canada are based on the value of your order. Shipping costs to destinations outside Canada will be determined on an individual basis after an order is received.
|Purchase Value (before tax)||Shipping Cost|
|$0.00 - $140.00||$14.00|
|$140.01 - $200.00||10%|
|$200.01 - $300.00||8%|
|$300.01 - $450.00||6%|